Stopping, and getting money back.

The subscription a society pays us

Cancelling

A society can stop at any time by writing to support@domioapp.in from the committee's registered email address. There is no notice period and no cancellation charge. Billing stops from the first of the following month. The society has thirty days to export its data, after which the database is deleted.

Refunds

• Monthly plans are paid in advance for the month. A month that has started is not refunded when a society stops during it.
• Annual plans paid up front are refunded for the whole months remaining, less any discount that was given for paying annually.
• If we billed the wrong flat count or the wrong plan, we correct it and refund the difference, or credit it to the next invoice, whichever the society prefers.
• If Domio is unavailable for more than 24 hours in a month for reasons within our control, the society may ask for a credit for the days affected.

Refunds are made to the account the payment came from, within ten working days of being agreed.

Maintenance and other bills residents pay through Domio

When a resident pays a bill in the app, the money goes through the society's own payment gateway into the society's bank account. Domio does not receive it and cannot refund it. Whether a payment is refunded is the society's decision under its own rules, and the society makes the refund through its gateway.

A payment that failed or was taken twice

If money left your account but the bill still shows as due, the gateway has not confirmed the payment to us. Do not pay again. The gateway either confirms the payment, and the bill is marked paid automatically, or returns the money to your account. This normally takes between one and seven working days depending on your bank. If a payment was taken twice, the duplicate is refunded through the gateway the same way once the society or we confirm it; write to your society office or to us with the bill number and your bank's transaction reference.

A payment made by mistake

Paid the wrong bill, or the wrong amount? Tell your society office. The committee can adjust the payment against the right bill or refund it through the gateway, whichever their rules allow.

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