Support
Stuck? Here is who to ask.
Most questions about a bill, a visitor or a flat are answered fastest by your own society office, because they hold the records. Anything about the app itself, or about Domio, comes to us.
For app problems, account questions and anything about Domio. We reply within one working day.
support@domioapp.inYour society office
Wrong amount on a bill, a flat that is not yours, a visitor entry that looks off: the committee or manager can fix it in their panel straight away.
Common questions
Before you write in.
I paid, but the bill still shows as due.
A bill is marked paid only when the payment gateway confirms the money, which normally takes seconds. If your bank app shows the money gone and the bill is still due after ten minutes, do nothing and do not pay again: the gateway will either confirm it to us or return the money to your account, usually within a few working days. If it is still unresolved after that, write to us with the bill number and the transaction reference from your bank.
I cannot sign in.
Check the society name first; it must match the one in your invitation. Use "Forgot password" on the sign-in screen to get a reset link by email. If your email or phone changed, your society office can update it for you.
The app says an update is required.
Tap Download, open the file and install over the existing app. Nothing is lost. If the download does not start, open the app page in your browser and download from there.
The fingerprint lock is not working.
The lock uses your phone's own fingerprint or face settings. Make sure at least one is set up in Android settings, then turn the lock off and on again in the app's profile screen.
I want my account and data removed.
See delete your account. It explains what is removed, what a society must keep by law, and how to ask.